Privacy Policy

Last updated: October 16, 2026

This Privacy Policy explains how Kachka LLC ("Kachka," "we," "us," or "our") collects, uses, and shares personal information when you visit kachkapdx.com (the "Site"), make a reservation or join a waitlist through SevenRooms, sign up for our emails, buy a gift card, order takeout, or otherwise contact us. It also explains the choices and rights you have.

Kachka LLC is located at 960 SE 11th Ave, Portland, OR 97214. You can reach us at info@kachkapdx.com or (503) 235-0059.

This policy covers information we collect online and through the services listed above. It does not cover information collected by third-party websites we link to, such as Instagram or Facebook, which have their own privacy policies.

1. Information we collect

Information you give us

• Reservations and waitlist (SevenRooms). Your name, email address, phone number, party size, date and time, and anything you choose to tell us, such as a special occasion, seating preference, or dietary needs and allergies. If a reservation requires a deposit or a card to hold the table, your payment card is collected and processed by SevenRooms' payment partner, not stored by Kachka.
• Email sign-up. Your name, email address, phone number, and your marketing preferences, collected through the SevenRooms sign-up form on our Site.
• Inquiry and contact forms. Your name, email address, phone number, and the details you send us, such as the date, time, party size, occasion, type of event, whether you have dined with us before, and how you heard about us. These forms cover general questions, reservations, large parties, private events, catering, Lavka, and media inquiries.
• Gift card purchases. Your name, email address, billing details, and the recipient information you provide. Payments are processed by Squarespace and its payment processors. We do not receive or store your full card number.
• Online takeout orders (Toast). When you order through our Toast online ordering page, Toast collects your name, contact details, order, and payment information, and shares order details with us so we can prepare your food.
• Messages to us. Anything you send when you email, call, or message us.

Information collected automatically

When you visit the Site, we and our service providers automatically collect certain information using cookies and similar technologies, including:

• Your IP address, browser type, device type, operating system, and approximate location (city or region, based on IP address).
• The pages you visit, the links you click, how long you stay, how you scroll and move through pages, and the site that referred you.
• For email, whether a message was delivered and opened and whether links in it were clicked.

See Section 5 for details on cookies, analytics, and session replay.

Information from other sources

• SevenRooms and your visits. Our reservation and guest management system may record details of your visits, such as how often you dine with us, your table and party notes, and preferences our staff note to serve you better.
• Booking partners. If you book a Kachka reservation through a third-party channel connected to SevenRooms (for example, a reservation link in Google Search or Maps), that channel shares your booking details with us.

Sensitive information

We do not ask for sensitive personal information. If you choose to tell us about a food allergy, dietary restriction, or accessibility need, we use it only to prepare your meal and accommodate your visit, and we do not use it for marketing.

2. How we use your information

We use personal information to:

• Book, confirm, change, and remind you about reservations and waitlist spots, and to hold or charge deposits and cancellation fees under the terms shown when you book.
• Prepare for your visit, including seating, special occasions, and dietary needs.
• Respond to inquiries and plan large parties, private events, and catering.
• Process gift card purchases and takeout orders.
• Send you our newsletter and marketing emails if you have signed up for them (see Section 4).
• Ask for feedback about your visit.
• Understand how people use the Site so we can improve it.
• Protect the security of the Site and our guests, prevent fraud, and enforce our policies.
• Comply with legal obligations.

3. SevenRooms

We use SevenRooms to manage reservations, waitlists, guest profiles, and email marketing. When you book a table, join the waitlist, or sign up for our emails, your information is collected and stored by SevenRooms on our behalf.

• Messages about your reservation. SevenRooms sends confirmations, reminders, and updates about your reservation or waitlist spot by email and, if you give us your mobile number, by text message. These are service messages, not marketing. Message and data rates may apply.
• Your guest profile. SevenRooms keeps a guest profile for you with Kachka, which may include your contact details, visit history, and preferences. Our staff use it to recognize you and make each visit better. Venues in the Kachka family of businesses that use the same SevenRooms account, such as Kachka Fabrika, may be able to see that profile.
• SevenRooms' own policy. SevenRooms processes this information as our service provider. SevenRooms also has its own privacy policy, which explains how it handles data on its platform: https://sevenrooms.com/privacy-policy/

4. Email marketing

We send marketing emails, such as our newsletter, news about events and specials, and invitations, only to people who have signed up to receive them. You can sign up through the newsletter form on our Site or by checking the email marketing box when you book with us. We may send a confirmation email asking you to confirm your subscription before you start receiving our emails.

• Who sends them. Our marketing emails are sent through SevenRooms from an address at eat.kachkapdx.com.
• What we measure. Our emails may contain small tracking pixels and tracked links that tell us whether an email was opened and which links were clicked. We use this to understand what our guests find useful and to keep our list healthy.
• How to unsubscribe. Every marketing email includes an unsubscribe link. You can also email info@kachkapdx.com and ask us to remove you. We will process your request promptly. Unsubscribing from marketing does not stop service messages about a reservation you have made.
• Text messages. We do not send marketing text messages unless you separately agree to receive them. If we offer marketing texts in the future, we will ask for your consent first, and you can reply STOP at any time to opt out.

We do not sell or rent our email list.

5. Cookies, analytics, and session replay

Cookies are small files stored on your device. We and our service providers use cookies and similar technologies to run the Site, remember items in your cart, understand how the Site is used, and improve it.

• Squarespace. Our Site is hosted on Squarespace, which sets cookies needed for the Site and shop to work and provides us with basic visitor statistics.
• Google Analytics. We use Google Analytics to understand how visitors find and use the Site, such as which pages are viewed most. Google Analytics uses cookies and collects information such as your IP address and device details. You can learn how Google uses this information at https://policies.google.com/technologies/partner-sites and opt out with the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout
• Microsoft Clarity. We partner with Microsoft Clarity to capture how you use and interact with our Site through behavioral metrics, heatmaps, and session replay. Session replay records how you scroll, click, and move through pages. Usage data is captured using first-party and third-party cookies and other tracking technologies, and we use it to see which pages and features are popular, to improve the Site, and for fraud and security purposes. For more information about how Microsoft collects and uses your data, see the Microsoft Privacy Statement at https://privacy.microsoft.com/privacystatement
• Embedded services. The SevenRooms reservation and sign-up widgets on our Site are provided by SevenRooms and may set their own cookies.

Your cookie choices. Most browsers let you block or delete cookies in their settings. If you block cookies, some parts of the Site, such as the shop cart or reservation widget, may not work properly. You can also use browser extensions or privacy settings that limit tracking.

6. How we share information

We do not sell your personal information for money. We share personal information only as described below.

Service providers

We share information with companies that perform services for us and are allowed to use it only to provide those services:

Other sharing

• Within the Kachka family of businesses, such as Kachka Lavka and Kachka Fabrika, to honor gift cards, coordinate events, and serve you across our locations.
• For legal reasons, when we believe it is required by law, subpoena, or court order, or needed to protect the rights, property, or safety of Kachka, our guests, our staff, or others.
• In a business transfer, if Kachka is involved in a merger, sale, or transfer of some or all of its business, personal information may be transferred as part of that transaction.
• With your consent or at your direction.

We do not share your personal information with third parties for their own marketing purposes.

7. How long we keep information

We keep personal information for as long as we need it for the purposes described in this policy, such as keeping your guest profile while you continue to dine with us or keeping you on our email list until you unsubscribe, and as needed to meet legal, tax, and accounting requirements. When we no longer need it, we delete it or de-identify it. If you ask us to delete your information, we will do so unless we are required to keep it.

8. How we protect information

We use reasonable administrative, technical, and physical safeguards to protect personal information, and we rely on established providers such as SevenRooms, Squarespace, Toast, and Google that maintain their own security programs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

For everyone. You can:

• Unsubscribe from marketing emails at any time using the link in any email.
• Ask us what personal information we have about you, ask us to correct it, or ask us to delete it, by emailing info@kachkapdx.com.
• Manage cookies through your browser settings, as described in Section 5.

Oregon residents. Under the Oregon Consumer Privacy Act, and subject to its exceptions, you have the right to:

• Confirm whether we process your personal data and access it.
• Get a list of the specific third parties to which we have disclosed personal data.
• Correct inaccurate personal data.
• Delete personal data about you.
• Get a copy of your personal data in a portable format.
• Opt out of the sale of personal data, targeted advertising, and profiling that produces legal or similarly significant effects. We do not sell personal data or use it for targeted advertising or this kind of profiling.

Residents of other states may have similar rights under their state's laws, and we will honor requests as those laws require.

How to make a request. Email info@kachkapdx.com with the subject line "Privacy Request," or call (503) 235-0059. Tell us what you are asking for and how we can contact you. We may need to verify your identity before we act on your request, usually by confirming information we already have, such as your email address or phone number. You may use an authorized agent to make a request on your behalf, and we may ask for proof that the agent is authorized. We will make every effort to respond within 45 days, and if we need more time (up to an additional 45 days), we will let you know why. We will not discriminate against you for exercising your rights.

Appeals. If we decline to act on your request, you may appeal by emailing info@kachkapdx.com with the subject line "Privacy Appeal" within a reasonable time after our decision. We will respond to your appeal in writing within 45 days and explain our decision. If you are not satisfied with the outcome, you may contact the Oregon Department of Justice at https://www.doj.state.or.us/consumer-protection/

10. Children's privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Our marketing emails may include information about alcoholic beverages and are intended for adults 21 and over. If you believe a child has given us personal information, please contact us and we will delete it.

11. Visitors from outside the United States

Kachka is based in the United States, and the information we collect is stored and processed in the United States, where privacy laws may differ from those in your country. By using the Site or our services, you understand that your information will be handled in the United States.

12. Links to other sites

Our Site links to websites and services we do not control, such as Toast online ordering, Instagram, and Facebook. This policy does not apply to them, and we encourage you to read their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top. If we make significant changes, we will take reasonable steps to let you know, such as posting a notice on the Site.

14. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Kachka LLC
960 SE 11th Ave
Portland, OR 97214
info@kachkapdx.com
(503) 235-0059